1. Introduction
PalmVision AI (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform at palmvision.ai (“the Service”). Please read this policy carefully.
2. Information We Collect
We collect information you provide directly to us, including:
- Account data: Email address and password when you register.
- Payment data: Billing information processed securely via Stripe. We do not store full card numbers.
- Usage data: AI generation history, model preferences, and credit transactions.
- Content: Prompts and files you upload to generate AI content.
We also automatically collect certain technical data when you use the Service, such as IP address, browser type, device information, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process payments and manage your credit balance.
- Send transactional emails (receipts, account alerts).
- Prevent fraud, abuse, and violations of our Terms of Service.
- Comply with legal obligations.
We do not sell your personal data to third parties.
4. Sharing of Information
We share your information only in the following limited circumstances:
- Service providers: We share data with trusted third-party providers (Supabase for database/auth, Stripe for payments, Cloudflare for hosting) who process data on our behalf under strict confidentiality obligations.
- AI providers: Prompts and uploaded files are transmitted to AI model providers (such as FAL.ai, ElevenLabs) solely to fulfill your generation requests.
- Legal requirements: We may disclose data if required by law or to protect the rights, property, or safety of PalmVision AI or others.
5. Data Retention
We retain your account data for as long as your account is active. Generation history is retained to provide you access to your past outputs. You may request deletion of your account and associated data by contacting us at hello@palmvision.ai.
6. Cookies
We use essential cookies and local storage to maintain your session and authentication state. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.
7. Security
We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your data. To exercise these rights, contact us at hello@palmvision.ai.
9. Children's Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@palmvision.ai.